MEASURING TOURIST SATISFACTION WITH ROUTE ANALYSIS AS A BUSINESS ADVANTAGE
Although covid-19 is increasingly haunting the world, it has not reduced local investors to develop service businesses and place them as a type of business that is quite developed because it is directly related to consumer satisfaction. loyal customers who have become members of Mirota Swimming Pool. Technical analysis of data using path analysis with SPPS and Amos applications as a tool to determine the significant effect of the proposed hypothesis. The results of the study prove that facilities have a direct effect on tourist satisfaction, service quality has a significant effect on tourist satisfaction, facilities have a significant effect on business excellence, service quality has a significant effect on business excellence and tourist satisfaction has a significant effect on business excellence. The hope is that local tourism business developers Mirota Ajamu Swimming Pool in coastal areas can expand their business through various promotions and advertisements to improve their image and introduce their business to outsiders. For other research, it is expected to be able to develop the phenomenon by looking for sources of relevant variables that are closely related to satisfaction
Al-Ababneh, M. (2013). Service\nQuality and its Impact on Tourist Satisfaction. Interdisciplinary\nJournal of Contemporary Research in Business, 164–177.
Alanazi, A., Page, |, & Bach, C. (2016). Factors That Affect And Enhance Customer Satisfaction. Quest Journals Journal of Research in Business and Management, 4(9), 2347–3002. www.questjournals.org
Ali, M. (2019). Factors influencing tourist ’ s satisfaction , loyalty and word of mouth in selection of local foods in Pakistan Chin-Hong Puah. December. https://doi.org/10.1108/BFJ-11-2018-0728
At, U. (2020). T Ourists ’ S Atisfaction , L Oyalty and I Ntention To R Eturn : S Urvey At P Hong N Ha - K E B Ang N Ational P Ark , 游客的 满 意度 ， 忠 诚 度和回返意向 ： 越南蓬卡克邦国家公园的 调 查. 55(2).
Bahar, A. M., Maizaldi, M., Putera, N., Widiestuty, R., Chaniago, S., & Eliza, Y. (2020). The Effect of Tourism Facilities, Service Quality and Promotion of Tourist Satisfaction in South Pesisir District. J-MAS (Jurnal Manajemen Dan Sains), 5(1), 5. https://doi.org/10.33087/jmas.v5i1.141
Baroutas, G., Papaioannou, A., & Poulaki, I. (2020). Business Excellence a nd Employees ’ Job Satisfaction In Public Tourism Sector : Evidence From The Greek Ministry Of Tourism. 6, 59–71.
Escrig, A. B., & Menezes, L. M. De. (2015). What Characterizes Leading Companies Within Business. International Journal of Production Economics, 169, 362–375.
FaladeObalade, T. A., & Dubey, S. (2014). Managing Tourism as a source of Revenue and Foreign direct investment inflow in a developing Country: The Jordanian Experience. International Journal of Academic Research in Economics and Management Sciences, 3(3), 16–42. https://doi.org/10.6007/ijarems/v3-i3/901
Ghicajanu, M., Irimie, S., Marica, L., & Munteanu, R. (2015). Criteria for Excellence in Business. Procedia Economics and Finance, 23(October 2014), 445–452. https://doi.org/10.1016/s2212-5671(15)00388-3
Ginting, N., & Sasmita, A. (2018). Developing tourism facilities based on geotourism in Silalahi Village, Geopark Toba Caldera. IOP Conference Series: Earth and Environmental Science, 126(1). https://doi.org/10.1088/1755-1315/126/1/012163
Hamid, N. (2017). The Influence of Service Quality Dimensions , Destination Image and Satisfaction to Tourist Loyalty in Maluku Province. Scientific Research Journal, V(Vi), 71–85.
Jayaprakash, K., & Mythili, D. B. (2017). Tourist satisfaction level on destination facilities in the Nilgiris. EPRA International Journal of Economic and Business Review, 5(9), 122–126.
Joko, A. (2019). Perception of Tourism Satisfaction : A Study at Blimbingsari Tourism Village in Bali. E-Jurnal Economics and Humanities, 3(2), 157–170.
Khoshbakht, M., Gou, Z., Xie, X., He, B., & Darko, A. (2018). Green building occupant satisfaction: Evidence from the Australian higher education sector. Sustainability (Switzerland), 10(8), 1–21. https://doi.org/10.3390/su10082890
Kimbonguila, A., Matos, L., Petit, J., Scher, J., & Nzikou, J.-M. (2019). Effect of Physical Treatment on the Physicochemical, Rheological and Functional Properties of Yam Meal of the Cultivar “Ngumvu” From Dioscorea Alata L. of Congo. International Journal of Recent Scientific Research, 8, 21426–21431. https://doi.org/10.24327/IJRSR
Lucero, B., Ceballos, P. A., Muñoz-Quezada, M. T., Reynaldos, C., Saracini, C., Baumert, B. O., & Wang, X. (2019). Validity and Reliability of an Assessment Tool for the Screening of Neurotoxic Effects in Agricultural Workers in Chile. BioMed Research International, 2019. https://doi.org/10.1155/2019/7901760
Mehta, S., Saxena, T., & Purohit, N. (2020). The New Consumer Behaviour Paradigm amid COVID-19: Permanent or Transient? Journal of Health Management, 22(2), 291–301. https://doi.org/10.1177/0972063420940834
Moh, A., Kamariah, N., Mat, N., & Isa, F. M. (2011). Assessing Actual Visit Behavior through Antecedents of Tourists Satisfaction among International Tourists in Jordan : A Structural Equation Modeling ( SEM ) Approach. 1, 21–34.
Mohamad Safee Sapari1 , Ahmad Shuib2*, S. R., & Afandi4, S. H. M. (2013). Visitors ’ Satisfaction Towards Service and Facilities in Kilim. 1(4), 1–18.
Ngurah, G., Adinegara, J., Wayan, N., Suprapti, S., Nyoman, N., Yasa, K., Putu, I., & Sukaatmadja, G. (2017). Factors That Influences Tourist’s Satisfaction and Its Consequences. European Journal of Business and Management Www.Iiste.Org ISSN, 9(8), 39–50. www.iiste.org
Nurcahyo, R., Fitriyani, A., & Hudda, I. N. (2017). The Influence of Facility and Service Quality towards Customer Satisfaction and Its Impact on Customer Loyalty in Borobudur Hotel in Jakarta. Binus Business Review, 8(1), 23. https://doi.org/10.21512/bbr.v8i1.1790
Pearson, D. G., & Craig, T. (2014). The great outdoors? Exploring the mental health benefits of natural environments. Frontiers in Psychology, 5(October), 2012–2015. https://doi.org/10.3389/fpsyg.2014.01178
Personal, M., Archive, R., Nazneen, S., & Umer, I. (2014). Munich Personal RePEc Archive Analysis of customer satisfaction in services industry : A case study of private universities in Karachi , Pakistan Waseem , S . Nazneen and Chhapra , Imran Umer and Bhutto , Analysis of Customer Satisfaction in Services Indu. 52762.
Simanihuruk, M. (2019). Tourist Attraction and Tourist Facilities Intentions to Visitor Satisfaction: Case of Sindang Barang Cultural Village. E-Journal of Tourism, 6(2), 210. https://doi.org/10.24922/eot.v6i2.53472
Tarjo, T. (2020). The Effect of Service Quality and Facilities on Patient Satisfaction (Study at the Tanah Sepenggal Health Center in Bungo District). International Journal of Human Resource Studies, 10(3), 190. https://doi.org/10.5296/ijhrs.v10i3.15744
Yilmaz, M., Dişsiz, G., Demir, F., Irız, S., & Alacacioglu, A. (2017). Reliability and validity study of a tool to measure cancer stigma: Patient version. Asia-Pacific Journal of Oncology Nursing, 4(2), 155. https://doi.org/10.4103/apjon.apjon_10_17
Copyright (c) 2021 Sutriani Sutriani
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.